Returns & Exchanges
Return & Exchange Policy
All products at Yoin are made to order. Therefore, we are unable to accept returns, exchanges, or refunds due to customer preference (e.g., wrong size ordered, change of mind).
When We Accept Returns or Exchanges
If any of the following apply, please contact us within 14 days of receiving your order and we will offer a refund or reproduction.
- The product arrived defective or damaged
- The product was damaged during shipping
- You received the wrong item
How to Contact Us
Please email us with the following information:
- Your order number
- A description of the issue
- Photos of the product
Support hours: Monday–Friday, 10:00–17:00 JST (excluding weekends and public holidays)
Return Shipping
If the return or exchange is due to our error, we will cover the return shipping cost.